Return Policy for MBE Resources

Effective Date: April 2, 2025

At MBE Resources Electronic Store ("MBE Resources," "we," "us," or "our"), a reputable entity incorporated under the laws of the Federal Republic of Nigeria with its principal office at [  No 7, Bishop Aboyade Cole Street, Dream Plaza, VI (Victoria Island),Lagos, Nigeria], we are dedicated to ensuring customer satisfaction across Nigeria’s diverse and vibrant populace. This Return Policy outlines the terms and conditions under which returns, refunds, or exchanges may be processed, reflecting our commitment to fairness and compliance with the Consumer Protection Act 2019 enforced by the Federal Competition and Consumer Protection Commission (FCCPC). With a population density of 261 people per km² and a youthful, tech-savvy majority, we aim to provide seamless solutions for our customers, from bustling urban centers like Lagos to rural communities.

1. Scope of the Policy

This Return Policy applies to all purchases made through our e-commerce platform (www.mberesources.com), mobile applications, or physical store locations. It is crafted to serve Nigeria’s 237.5 million residents, including the 54.66% working-age population (15-64) who drive our e-commerce growth, ensuring accessibility and trust.

2. Eligibility for Returns

We accept returns under the following conditions, balancing customer rights with operational integrity:

  • Timeframe: Returns must be initiated within 14 days of delivery or purchase, aligning with Nigeria’s consumer protection standards and the practical needs of our urbanizing demographic (54.86%).
  • Condition: Products must be unused, in their original packaging, and in the same condition as received, complete with all accessories, manuals, and warranty cards.
  • Proof of Purchase: A valid receipt, order confirmation, or invoice is required, reflecting Nigeria’s informal-to-formal economic transition.
  • Eligible Items: Most electronics (e.g., TVs, ACs, consoles) qualify, except as noted in Section 3.

3. Non-Returnable Items

To protect our business and customers, the following are excluded from returns:

  • Customized Products: Items tailored to your specifications (e.g., engraved devices).
  • Personal Use Items: Opened headphones, earbuds, or similar hygiene-sensitive products.
  • Digital Goods: Software, game codes, or downloadable content, once activated.
  • Damaged by Misuse: Products altered, abused, or damaged post-delivery beyond manufacturer defects.

4. Return Process

We’ve streamlined our return process for Nigeria’s fast-paced, youthful population:

  1. Initiate a Return: Contact us within 14 days via [support@mberesources.com], [+234 812 254 6876], or our website’s return portal, providing your order number and reason for return.
  2. Verification: Our team will assess eligibility within 48 hours, considering Nigeria’s logistical diversity (e.g., urban vs. rural delivery times).
  3. Return Shipping: Ship the item back to [No 7, Bishop Aboyade Cole Street, Dream Plaza, VI (Victoria Island),Lagos, Nigeria] using our designated courier (costs covered for defective items; customer-borne for change-of-mind returns).
  4. Inspection: Upon receipt, we’ll inspect the product within 5 business days to confirm compliance with Section 2.
  5. Resolution: Approved returns result in a refund, replacement, or store credit, per your preference and availability.

5. Refunds

Refunds are processed with transparency and efficiency:

  • Timeframe: Within 7-14 business days of product inspection, subject to banking delays common in Nigeria.
  • Method: Credited to your original payment method (e.g., bank card, mobile money like OPay), or as store credit if requested.
  • Notification: You’ll receive confirmation via email or SMS in English, Hausa, Yoruba, or Igbo, reflecting linguistic diversity.

6. Defective or Damaged Products

For quality-conscious consumers (42.54% aged 0-14 and growing), we prioritize swift resolution:

  • Warranty Claims: Defective items are covered under manufacturer warranties (e.g., 1-2 years for Sony, Samsung products), verifiable via serial numbers.
  • Shipping Damage: Report within 48 hours of delivery with photos to [support@mberesources.com]; we’ll replace or refund at no cost.
  • Resolution: Replacement preferred; refunds issued if replacements are unavailable within 30 days, per FCCPC standards.

7. Exchanges

Exchanges are subject to stock availability, a practical consideration in supply chain:

  • Same or equivalent product offered, with price differences adjusted (you pay more or receive credit).
  • Processed within 7 business days post-inspection.

8. Customer Responsibilities

To ensure a smooth process amid Nigeria’s 88.2 dependents per 100 workers:

  • Package items securely to prevent transit damage.
  • Include all original contents and documentation.
  • Bear return shipping costs for non-defective items (e.g., ₦2,000-₦5,000, depending on location).

9. Exceptions and Discretion

We reserve the right to:

  • Deny returns violating this policy or evidencing fraud, protecting our business in Nigeria’s evolving e-commerce landscape (20.2 million users projected by 2029).
  • Offer goodwill resolutions (e.g., partial refunds) at our discretion, fostering trust among our youthful clientele.

10. Compliance with Nigerian Law

This policy adheres to the Consumer Protection Act 2019, ensuring your right to safe, functional goods. Disputes are subject to mediation by the FCCPC or resolution in Nigerian courts, reinforcing our accountability to 237.5 million Nigerians.

11. Updates to This Policy

We may revise this Return Policy to reflect legal changes or Nigeria’s demographic shifts (e.g., projected 400 million by 2050). Updates will be posted on our website, with significant changes notified via email or SMS.

12. Contact Us

For return requests or inquiries, reach us at:

  • Email: [support@mberesources.com]
  • Phone: [+234 812 254 6876]
  • Address: [No 7, Bishop Aboyade Cole Street, Dream Plaza, VI (Victoria Island),Lagos, Nigeria]